Go to the ,,Services'' tab. You can see it on the left in the panel.

Here, you will see the information about your services.

Here, you can edit or delete service.

If you want to edit the service, click this option:

Here, you can turn on the service, change the website address and name of this service. Also, you can choose what mode you want to have - interactive (including mobile application) or offline (without mobile application, only notifications).

Next, you have the ,,Consultants and departments'' option.

Here, you can add different departments and assign employees to them, so the customer can choose the right department and call it.

To add another department, click on the ,,Add department'' button.

Next, you have the ,,CallBack Widget'' option.

Here, you can edit pop-up, widget, chat and e-mail.

You can change the text, colors and how each section looks.

In the section ,,pop-up'' you can choose in which language the content of the message should be:

Next, you can see how each of the messages look like:

Then, you can change the content of each message, and the content of the buttons:

Finally, you can change the content of the marketing information, which is placed here:

Next, you can change how the pop-up looks.

Here, you can change the main color of the pop-up:

And the color of the ,,Call later'' button.

Finally, you can change how the pop-up displays.

This includes the time to show the pop-up:

And turning on or off exit pop-up, choosing where you want to show pop-up and when during the session:

Next, you can edit the widget:

Here, you can choose in which language the content of the message on the widget should be:

Then, you can change the header and the main content of the message:

You can choose, if you want to show or hide these things: a message from the consultant, a message from the consultant on all pages, and the number of calls on the message content.

Next, you can change how the widget looks

by customizing the color of the widget:

and the consultant icon:

Finally, you can edit how the widget displays.

You can choose, where to put the widget on the page. You can also choose, how long it will be there and how much space there is around it.

You can make the widget animated or pulsating, change it's size and change how it will display on the mobile devices.

Next, you can add a chat to your website:

by integrating it with Smartsupp chat:

or Messenger chat:

Finally, you can edit the e-mail section, where you can add a form where the customer can leave his e-mail and phone number. If you turn this on, on the pop-up will appear the ,,Leave a message'' button.

To do this, first turn on e-mail messages.

Then, you can customize the language of the content on this button:

and the content of: the ,,Leave a message'' button, the header that appears after send message and the ,,Send message'' button and the e-mail address.

Next, you can change how the e-mail button looks.

by customizing the color of ,,Leave a message'' button:

Next, you have the ,,Installation'' option.

Here, you have to install the mobile application on your phone (you can download it on Google Play or App Store). Otherwise, you won't be able to call the customers back in 15 seconds.

Then, you can install the widget on your website, through a plugin or a script.

You can also test the service using the ,,Test service'' button - remember to be logged into the application on your phone.

Next, you have the ,,Integrations'' option.

Here, you can configure Callback24 with other tools.

Click on the ,,Configure'' button.

Here, you will see the instructions how to integrate Callback24 with any of this tools, and the status of the integration.

Finally, you have the ,,Settings'' option.

Here, you can type countries to which you want to limit callbacks.

Here, you can turn on the call tracking option, and type phone numbers you want to include. The call tracking function will help you to know how many people are calling from your website. It also allows you to hide the last 3 digits of the phone number, so you can mobilize the user concerned to perform the action and thus measure whether the user is interested or not.

Next, you can choose if you want to hide your 3 last digits of the phone numbers you assigned before. It will show you how many people clicked on the number to call you.

You can also link numbers, if you are not sure if you have the option that customer can call directly after clicking the number without having to rewrite it.