Queue allows you to assign calls to teams or specific Employees.
An Employee can see a list of calls assigned to him/herself and can ring them.
The queue allows for callback without the use of a mobile app (you can connect a different solution) and assigns the call to the appropriate team/person.
Calls in the Queue appear in two ways:
by standard, by entering the number by the customer on the website
by importing phone numbers (in the Import tab - calls from imports can be ringed automatically, or go to the Queue).
Queue settings
You configure the queue under Settings -> My Company -> Queue Settings
Next call + Manual
You select this option if you want to be able to manually select the call you will call. Otherwise, by selecting the Next Call button, the system will automatically open the next customer from the list.
'Next call' only
By selecting the Next Call button, the system will automatically open the next customer window from the list. You cannot select the customer you will call.
Automatic dialing
A solution dedicated to call centers, among others - the system automatically, without interruption, opens the window of the next customer to call.
Time tracking
An option that monitors the employee's working time, enabling work and break options.