Queue allows you to assign calls to teams or specific Employees.
An Employee can see a list of calls assigned to him/herself and can ring them.
The queue allows for callback without the use of a mobile app (you can connect a different solution) and assigns the call to the appropriate team/person.
Calls in the Queue appear in two ways:
by standard, by entering the number by the customer on the website
by importing phone numbers (in the Import tab - calls from imports can be ringed automatically, or go to the Queue).
